CANVAS PRINTS
IMPORTANT INFORMATION
REPUBLIC OF IRELAND: Kindly note we can only supply canvasses up to a maximum size of 18" x 12" due to international postage restrictions.
To order a canvas print(s) please ensure that after uploading your image(s), continue to the Print Size selection page. The canvases are in the drop-down list on the print sizes below the images.
Your image will be stretched around a Baltic pine frame of your chosen dimensions which has a depth of 28mm.
VERY IMPORTANT!!!- PLEASE ENSURE THAT THE MAIN SUBJECT OF THE IMAGE HAS ADEQUATE SPACE AROUND IT TO ALLOW FOR FOLDING AROUND THE FRAME
Your image will be wrapped around the wooden frame.
Canvas images tend to look better if you allow plenty of space for the subject. It is the responsibility of the customer to ensure the subject matter is suitable for canvas wraps.
To avoid any disappointment we suggest that you choose a canvas size that our website recommends otherwise cropping may occur (once you have uploaded your images you can select size, quantity etc.)
Each canvas print comes with screws and a hanger.
Please keep canvases out of direct sunlight and away from liquids. If you follow these steps there's no reason why our canvas prints should deteriorate over time.
All our canvas prints are packed in bubble wrap and dispatched in a thick card box.
Below you will find a list of our exact printing sizes which allows for the extra needed for the wraparound.
IMPORTANT:
1. Please ensure there is plenty of space around the main image to allow for the wraparound. This is the responsibility of the customer. 32mm is required ON ALL SIDES.
2. The aspect ratio of the sizes below differs from the actual frame size to allow for the wraparound. This is especially the case with panoramic sizes, so please size your images to the dimensions given below for each of the corresponding frame sizes.
Here are the various sizes we print to, including the extra “edges” used for the top, bottom, and sides on the wraparound.
12x12”: 368.8 x 368.8mm
16x12”: 470.4 x 368.8mm
16x16”: 470.4 x 470.4mm
18x12”: 521.2 x 368.8mm
20x16”: 572 x 470.4mm
20x20”: 572 x 572mm
24x16”: 673.6 x 470.4mm
24x20”: 673.6 x 572mm
30x12”: 826 x 368.8mm
30x15”: 826 x 451mm
30x20”: 826 x 572mm
We do not recommend borders because of the aspect ratio change, but if the instructions given below are adhered to precisely then plain sides can be created successfully:
Some customers create a "canvas" in Photoshop to one of the sizes below, then paste an image to that corresponding size on it. That way, the canvas they receive will have all of the image on the front of the canvas, with white (for example) on the sides.
EXAMPLE: A 24” x 16” canvas (with plain white sides) is required:
A new document, or "canvas" is created in Photoshop, to 673.6 x 470.4mm, @ 300dpi (see corresponding sizes above ).
Your image, (already sized to 24”x16"), also @ 300dpi, is pasted, then flattened, in the centre of the canvas.
The image is uploaded to our website- the result will be as above, the whole image on the front, with white sides.
PRINTS
What paper do we use?
Our photographs are printed on Fuji Crystal Archive paper in either glossy or lustre finish. The weight of photographic paper is not measured in grams unlike other paper (i.e. inkjet paper).
What file types do we accept?
All images must be 8 bit colour jpegs or tiffs, in sRGB format. Please note: we cannot accept 16 bit, PDFs, raw files, Grayscale or CMYK images.
What is the print resolution?
We print at 300 dots per inch (dpi)
What are the minimum and/or best image sizes for each print size?
The minimum required for an acceptable print is 150 dpi; the best is 300 dpi. Please refer to the table of pixel sizes in the services and prices guide. You can also find this by clicking the 'info' link in the menu.
What does PCC mean?
PCC (Pro Colour Correction) can be selected during the ordering process if you wish our technicians to grade each individual image for optimum results. Density, colour, contrast and saturation are adjusted to get the best result from each image that you have uploaded.
Does the customer own the copyright to the printed images?
Yes, providing they are their own images and do not infringe copyright rules.
What if your file size and chosen print size do not match?
Ideally, when we print your image, it will fit the print size exactly. If however, a flashing red warning triangle appears over the image or images, this indicates that the print size chosen does not match the aspect ratio of the image that has been uploaded.
Clicking on the warning triangle will provide an in-depth description of 'fit-in' and 'fill-in' options, but briefly:
'FIT-IN' : We fit the entire print into the space available which will result in your image being printed with a white border on 2 sides, or if larger than 12x8, it will be trimmed to the image. This option ensures that you will not lose any of your image.
'FILL-IN' : We fill the available space on the print by cropping your image.
The default crop option is 'fill-in', but you can select 'fit-in' if you prefer. You will need to choose 'extended options' from the 'my print options' box to reveal the crop options control.
MUGS
Our ceramic personalised mugs measure approximately 9.5 in height, 8 cm in diameter, and weigh 11oz.
The dye sublimation process impregnates the ceramic surface of the mug, resulting in a permanent colour fast image. Most images will be suitable for photo mugs; however panoramic images are particularly stunning as the image can be wrapped around the circumference of the mug.
All orders are packed in sturdy polystyrene mug cubes inside cardboard boxes for safe despatch.
Maximum area for printing on mug: 8.5" x 3.5"
DELIVERY
How long after ordering can you expect your receive your prints?
We try our very best to dispatch customers orders as soon as we possibly can, usually the same or following day - depending on what time of day we receive the customers files.
Dispatch of orders can take up to 2 working days, however orders for canvas prints can take up to 4 working days to be dispatched at peak times.
Orders are dispatched around 12 o'clock midday Monday to Friday.
Please note that we do not dispatch orders on weekends or Bank Holidays
Post to the UK usually takes 3-4 working days to arrive at your door from the time of dispatch. We cannot accept responsibility for orders once they have been dispatched, or for postal delays.
Please note we do not post outside of the UK and Eire
For larger items such as some canvas prints, and enlargements, we have noticed that the post can take an extra day or two to arrive.
Do we offer a special delivery service?
No, unfortunately we cannot. All dispatched items are sent first class using the Royal Mail.
What if, for some reason, you are unhappy with your prints?
If the print quality is bad or your prints are damaged, please return the prints by post within 28 days of receiving them for our inspection.
STORAGE SPACE
For how long do we keep uploaded images ?
We try to keep confirmed order images for 6 months, although this time limit can vary. You can create an album from your order at any time, if we still have the images on record.
Can I use the site as a warehouse for my images?
Not really. At present we don't limit the amount of space used for saved images but we can't guarantee that this will always be the case.
IMPORTANT NOTE...Please ensure that you keep master copies of your images safe yourself as we will not be held accountable for loss of your images.
USING OUR WEB-SITE
What if you receive a 'Certificate not Valid' message on your computer?
Please ensure you have www.snapmad.com typed into your browser rather than just snapmad.com
Do you need Java to be able to use this website?
Yes, if you use the 'Easy Uploader' you will need Java. The 'Easy Uploader' should load automatically. Loading is fairly quick on Internet Explorer but can take some time on Firefox and other browsers. If nothing at all happens within a couple of minutes, then there is a problem; clear your browser's cache (click here for instructions). If problems persist, try re-starting your browser. If your browser crashes, Java may not be properly installed (you can test it here)
Can you make changes to an order after it has been submitted to the website?
Sorry, our system is automated and we are therefore unable to make adjustments once the order has been confirmed.
